Returns & Exchanges

At SuperBonsai, we want you to be completely satisfied with your purchase. If your item isn't a perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original boxing.

3

Ship the Package

Drop off your package at any authorized carrier location or schedule a pickup to begin the transit back to our warehouse.

4

Receive Your Refund

After our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing